Checkpoints · Pre-flight FAQ
Questions asked
before takeoff.
The most common pre-flight questions. If yours isn't here, ask in your job brief — every reply comes from a crew lead, not a chatbot.
CHKPT · 01
What does "fixed scope" actually mean?
+
Once you send the wall photo and TV model, we calibrate a quote: a single number that covers hardware, install, cable management, and clean-up. That number is fixed before dispatch. If the on-site conditions don't match what was scoped, we stop and explain before doing anything — we never re-bill for surprises.
CHKPT · 02
Do I supply the mount, or do you bring one?
+
Either works. If you bought a mount, bring it — we verify it's right for your wall and screen before drilling. If you'd rather skip the research, we keep brackets stocked on every truck (fixed, tilt, full-motion, pull-down) at retail cost, no markup.
CHKPT · 03
Can you mount above a working fireplace?
+
Yes, with the right bracket. We use heat-aware mounts and routinely measure mantle clearance and surface temperatures before recommending a placement. For high-output gas fireplaces with insufficient clearance, we'll recommend an adjacent wall — that's a judgment call we make with you.
CHKPT · 04
Will you hide the cables inside the wall?
+
On drywall walls, yes — using a code-compliant in-wall kit with a power relocation outlet. Brick, plaster-on-lath, and most rentals don't permit in-wall routing safely; in those cases we use a slim paintable raceway. We always recommend the cleanest option that's safe and legal for your specific wall.
CHKPT · 05
What if studs aren't in the right place?
+
Most modern brackets accommodate horizontal stud spacing of 16" or 24" out of the box. For unusual stud layouts, we use spanning bars that attach to two or three studs and provide a custom anchor pattern. We never mount into drywall alone — but we can almost always find structure to anchor into.
CHKPT · 06
How soon can you dispatch?
+
Most weeks have same-week openings. Morning and early-afternoon slots fill first; late-afternoon usually has availability within 48 hours. Saturdays book about a week out. For same-day dispatch, send your brief and ask — we hold back a few slots each day for short-notice work.
CHKPT · 07
What's the workmanship warranty?
+
12 months. Anything we installed — bracket, anchors, cable routing, patch — that loosens, fails, or visibly deteriorates within 12 months under normal residential use, we return and fix at no charge. Damage from rearranging furniture, leaks, or pulling on the TV isn't covered, but those are conversations, not lines.
CHKPT · 08
Insured? Background-checked?
+
Yes to both. General liability insurance up to $1M per incident covers damage to your property. Every crew lead is background-checked through a third-party service before their first dispatch — documentation available on request.